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Last Modified: 1/3/2019
This Cookie Policy (“Cookie Policy”) explains that Charlie Contacts Corp (“Detective”, “us” or “we”) believe in being open and clear about how we use your information. In the spirit of transparency, this Cookie Policy provides detailed information about how and when we use cookies our browser add-on accessible through www.detective.io (the “Platform”) and any service made available through our Platform (the “Services”). Any defined terms used but not defined in this Cookie Policy are either defined in the Terms of Use located at www.detective.io/terms or the Privacy Policy located at www.detective.io/privacy.
Yes. Detective and our marketing partners, affiliates, and analytics or service providers (“Third Party Providers”) use cookies and other technologies to ensure everyone who uses the Platform has the best possible experience.
A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list regularly, so there may be additional cookies that are not yet listed. Web beacons, tags and scripts may be used in the Platform or in emails to help us to deliver cookies, count visits, understand usage and effectiveness and determine whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our service/analytics providers on an individual and aggregated basis.
When you visit our Platform, we may place a number of cookies in your browser. These are required to enable us to hold session information as you navigate from page to page within the Platform. For example, we use cookies on our Platform to understand visitor and user preferences, improve user experience, and track and analyze usage, navigational and other statistical information. You can control the use of cookies at the individual browser level. If you elect not to activate the cookie or to later disable cookies, you may still visit our Platform, but your ability to use some features or areas of the Platform may be limited.
You can generally activate or later de-activate the use of cookies through a functionality built into your web browser. For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.
When you visit our Platform, cookies are either served directly by us, or by our Third Party Providers. Here is a description of the different kind of cookies we use.
Session & Authentication Cookies. These allow us to authenticate your log-in information, permit access to secured areas of the Platform and remember your preferences.
Performance Cookies. These allow us to get to know how you use our Platform and the Services. They are used to analyze visitor information such as usage and help us see how effective our Services are and to understand what you like about the Services. We also use this information to help improve our Platform and Services and improve the user experience.
Functionality cookies. These allow us to provide additional functionalities to the Platform, and will retain some settings information. Whilst not essential for the functionality of our Platform, they do enable extra features that should improve your use of the Platform and the Services.
| Company | Classification | Purpose |
|---|---|---|
| Performance | Google cookies allow us to use Google Analytics to measure web performance and advertising | |
| Intercom | Performance | Intercom allows us to track your activity on the Platform for customer support purposes. |
| Wootric | Performance | To allow our customers to leave customer satisfaction reviews and participate in surveys to help Detective listen to customers and improve its Services accordingly. |
The content of this Cookie Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Detective may amend this Cookie Policy from time to time, at its sole discretion. It is our policy to post any changes we make to our Cookie Policy on this page. If we make material changes to how we use cookies, as determinate in our sole discretion, we will notify you by email to the email address specified in your registered account and/or through a notice on the Platform. The date the Cookie Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you (where you are a registered user of our Services), and for periodically visiting our Platform, the Privacy Policy and this Cookie Policy to check for any changes.